Implementing an ERP like Odoo can transform your business... or become a source of frustration if not done right.
At Smartify, we've rescued numerous failed implementations. That's why we've compiled the most common mistakes and how you can avoid them so Odoo works as it should: aligned with your processes, delivering real results, and with the right support.
1. Not understanding the client's processes
One of the biggest mistakes is skipping the information gathering stage. Some partners implement Odoo without studying how your business actually operates, resulting in a poorly configured system with broken or unnecessary workflows.
Make sure the vendor takes the time to map your processes before touching Odoo. A good partner listens before executing.
Not training the team
Odoo may be powerful, but if your team doesn't understand how to use it, it'll be useless. Many companies focus on technical implementation and forget about the end user.
How to avoid it: Include training as part of your outreach. It's not an "extra"; it's a fundamental part of success.
3. Not defining those responsible
If no one leads the project from the client's side, it becomes chaotic. Without clear responsibilities, decisions are postponed, mistakes are repeated, and the partner is left working in the dark.
Defines an internal project leader, with the authority to approve workflows, make decisions, and monitor progress.
4. Using Odoo as a “black box” without customization
Odoo is highly configurable. But many implementers leave it with the default values, without adapting workflows to your business or optimizing forms, permissions, or reports.
Work with a partner that combines process consulting with functional development, not just programming.
5. Staying with a partner who doesn't respond
An ERP without support is like a car without a mechanic. We've seen companies stuck with partners who disappear, don't respond to tickets, or complicate every adjustment.
Evaluate after-sales service from day one. Ask about response times, support channels, and real-life success stories.
6. Not having clear phases or deliverables
Implementing everything at once, without planning, leads to collapse. Without phases, it's difficult to measure progress, prioritize critical modules, or know when a stage is "done."
It requires a detailed schedule with deliverables, phases, and dates. Odoo can (and should) be implemented in stages.
7. Not measuring impact or ROI
Many companies implement Odoo, but never check to see if anything has actually improved. Has time been reduced? Has sales increased? Has inventory been better controlled?
Define KPIs from the start of the project: approval times, errors, collections, margins, etc. And measure before and after.
Conclusion
Odoo is a powerful tool, but only if implemented with clarity, structure, and real support. If you're feeling frustrated with your ERP, you're not alone... and it's not always the software's fault.
Did you make any of these mistakes?
At Smartify, we help you regain control of your ERP.
Whether you're evaluating Odoo or looking to rescue a failing implementation, we can help.